Visiting: 2nt Athens- 1nt Olympia- 1nt Delphi- 1nt Kalambaka- Meteora- 1nt Athens- Flight- 1nt Chios- Ferry- Cesme- 1nt Izmir/Kusadasi-Pergamo-Troy -1nt Canakkale-Bursa- 3nt Istanbul
In Greece:
In Türkiye:
In Greece:
In Türkiye:
NOTE:
If your international arrival/departure flights are to the Asian airport SAW, you will have to add "SAW Transfer Supplement" in your booking process.
MANDATORY: ADD IN COMMENT TO THE SUPPLIER THE INTERNATIONAL ARRIVAL AND DEPARTURE FLIGHT INFORMATION.
If arrival/departure flight data is not sent within 15 days of the start of the circuit, airport/hotel/airport transfer services are not guaranteed.
IMPORTANT INFORMATION:
Arrival in Türkiye:
During the arrival transfer at Istanbul Airport (IST) our representative will be waiting for you at your exit at gate number 8 with a sign with “EURORIENTE TRAVEL” or your name. If you arrive at Istanbul Airport (SAW on the Asian side) our representative will be waiting for you at your exit crossing the pedestrian crossing between column 9 and column 10 with the sign “EURORIENTE TRAVEL”. During the arrival transfer, in case you are unable to meet our representative due to high traffic at the airport, delay in baggage collection or other problems, you must contact us at the 24/7 emergency number: +90 539 657 5098 WhatsApp/call, so that we can facilitate your meeting.
Airport/hotel/airport transfers are provided by local staff and are therefore not guaranteed in English (arrival and departure transfers or transfers for flights included in your tour). For any problems or needs, please contact your English-speaking assistant or the emergency number. The team will be happy to assist you.
Contacts and tour information:
The day before your arrival in Istanbul, a local representative will contact you via WhatsApp to give you details about your arrival and schedule a meeting in the hotel lobby, where you will be informed of general travel recommendations, confirmed times for visits, the name of your guide(s) and any questions or concerns. The assistant will send you the information about schedules and order of visits via WhatsApp. If you do not receive any communication, please contact us via the emergency number.
Important notes:
If the arrival/departure flight details are not sent within 15 days of the start of the tour, the airport/hotel/airport transfer services will not be guaranteed.
The order of the itinerary may be changed, without prior notice, for climatic or operational reasons, always maintaining the same content of the program, including changes in the order of visits for operational reasons, location of hotels, opening and closing times of monuments or cultural sites.
The departure of the tour to Ankara is always on Mondays and Thursdays, the order of the nights in Istanbul may be changed by having them pre/or post tour depending on the day of your arrival in Istanbul.
The internal air sections included in our tours have a luggage limit of 15 kg/person (the cost derived from excess luggage must be assumed directly by the clients at the time of checking in with the airline). If necessary, the passenger may leave luggage at the hotel on the circuit as long as they return to the same hotel (variable cost depending on the hotel assumed by the passenger). Please check with the assistant your return hotel.
The final hotels (of those indicated) will be informed about 10 days before departure. Euroriente Travel will not accept change of hotel once the passenger/s are at their destination.
If you need help with your room, contact the hotel reception so that they can resolve the problem as soon as possible. If necessary, contact your assistant at the destination. As a general rule, the third bed in triple rooms will not be the same size and comfort.
For group departures on the tour that are before the opening hours of the restaurant at your hotel, breakfast will be a takeaway in a breakfast box.
If you want to book optional excursions to complete your trip with the best experiences, your assistant will inform you and you can purchase them through them.
The hiring of optional activities outside of Euroriente Travel is not permitted on our tours, resulting in the loss of services already contracted.
Due to the high population density and traffic in the city of Istanbul, delays in airport transfers and pick-ups for tours may occur. We ask for your understanding and patience. In case of need or urgency, contact your assistant and/or 24/7 emergencies: +90 539 657 5098 WhatsApp/call.
Euroriente Travel will not be responsible for any objects or material goods lost or forgotten by the passenger during the tour, nor will it be responsible in the event of deterioration or damage to objects or material goods.
The services provided by Euroriente Travel are land-based (including, if the tour indicates it, the air/Ferry/cruise section operated by the corresponding scheduled line companies). They begin at the moment the client receives the first scheduled service from our company (always after border and customs formalities) and end at the moment the client receives the last scheduled service (transfer, breakfast or whatever is applicable according to the package purchased). Euroriente Travel is not responsible for the consequences or circumstances arising from services not provided by our company (air problems, damage or loss of luggage on flights, problems at customs/border or documentation).
Instructions:
You must arrive at the lobby punctually at the time confirmed by the assistant for the departure of the tour, and be alert to be able to meet your guide. If you do not meet your guide, please urgently contact your assistant or emergency number. You are on a tour accompanied by a Spanish-speaking guide, the guide will be with the group during the tour and will be your main point of contact. When you are in Istanbul, you may have different guides depending on the day of the visit. Once we leave Istanbul for Ankara (inland circuit), you will have the same guide for the rest of the trip.
For pick-ups on the mornings of visits in Istanbul, our team of guides/assistants are Spanish and English speaking, they are organized and distributed according to the location of the hotels, so you will be picked up by one of them and taken to the meeting point in the historical area, where your Spanish-speaking guide will meet you and the rest of the entire group to begin the visits. In this way we minimize the travel time from your hotel to the starting point of the activity.
WEB PRIVACY POLICY
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TREATMENT
VIAJAYA, SL,CICMA No. 4755, Calle Mistral 2, 2F 28223
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PERSONNEL OF THE
INTERESTED PARTIES
1. Management of contact information for website users.
2. Compliance with legal obligations imposed on the
controller.
RIGHTS
OF THE
INTERESTED PARTIES
You may exercise your rights of access, rectification, objection,
erasure, portability, restriction of processing, and objection to
automated individual decisions. You may also revoke your consent if
you have given it for a specific purpose.
By automated email with the word "unsubscribe" and "preference
center", as well as by request submitted via email:info@viajaya.travel
or at VIAJAYA’s registered office.
You can file a complaint with the Spanish Data Protection
Agency:www.aepd.es
INFORMATION
ADDITIONAL
You can access more information in general conditions
FOR THE PROTECTION OF
DATA
WEB PRIVACY POLICY
1. Who is responsible for the processing of your personal data?In compliance with current legislation on personal data protection, the interested party is
informed that personal data will be processed by the data controller:
VIAJAYA, SL
CICMA No. 4755, Calle Mistral 2, 2F 28223 Pozuelo de Alarcón, Madrid and CIF B75526731
(hereinafter, “VIAJAYA”)
We inform you that for any questions regarding the processing of your personal data, you
can contact our data protection officer at the following email address: info@viajaya.travel
2. What data is processed, for what purpose, and on what legal
grounds?
Your personal data may be processed for any of the following purposes:
PURPOSE 1 – Management of contact information for website users
● Description of purpose: To manage the personal data of users who contact
VIAJAYA through the contact form provided. Your data will be processed to
manage said contact and address any queries, questions, or comments you may
send us through the channels provided for this purpose on our website.
● Legal basis: Art. 6.1.b) GDPR - Processing necessary for the performance of a contract to
which the data subject is party or in order to take pre-contractual measures at the
request of the data subject.
● Data processed for this purpose: identifying data (name, surname, email).
PURPOSE 2 – Compliance with legal obligations
● Description of the purpose: Your personal data may be processed in compliance
with any legal obligations imposed on VIAJAYA in any manner.
● Basis for legitimacy: art. 6.1.c) GDPR – Processing necessary for compliance with a
legal obligation applicable to the data controller.
Data processed for this purpose: any category of personal data that is already being
processed by the controller for any other processing purpose previously informed.
3. Where do the personal data we process come from?The data that VIAJAYA processes as a result of the interactions made by the user
through our website comes from the following sources:
● Data obtained as a result of the user’s browsing and use of the website.
● Data provided by the interested party/user in the contact form available on the
website, by sending emails, or by any other means through which the interested
party communicates with VIAJAYA.
● Third-party data provided by the user. If the personal data provided is from a third party,
the user guarantees that they have informed them of the Privacy Policy and have
obtained their authorization to provide their data to VIAJAYA for the purposes indicated
above.
In any case where the user or interested party is directly responsible, the user or
interested party guarantees that the data provided is accurate and up-to-date, and is
responsible for any direct or indirect damage or loss that may arise as a result of failure to
comply with this obligation.
4. To whom are personal data communicated?
In order to fulfill the purposes previously reported, your personal data may be
communicated to the following recipients:
RECIPIENT 1:In your case, Judges, Courts and Public Administration.
RECIPIENT 2:suppliers and collaborating entities of VIAJAYA, for the provision
of the services and purposes informed to the user of the website.
RECIPIENT 3:VIAJAYA suppliers that, where applicable, are contracted to measure web
traffic and user behavior through cookies and similar systems, in accordance with the
Cookie Policy.
No international transfer of participants’ personal data is anticipated. However, if any
international transfer is made, it will always be carried out in compliance with the
requirements established by current regulations, through the adoption of the appropriate
legal safeguards. These may consist of the formalization with the data recipient of (i)
Standard Contractual Clauses approved by the European Commission to legitimize the
international transfer of data to third countries, or (ii) another valid legal instrument that
guarantees an adequate level of protection equivalent to that of the European Economic
Area.
5. How long do we process and retain your personal data?
The personal data provided by the interested party will be processed and retained for as
long as necessary to fulfill the stated purposes. They may also be retained when necessary
to comply with a legal obligation or for the formulation, exercise, or defense of legal claims.If the interested party exercises their right to cancellation or deletion, their data will be
kept blocked and available to the Administration of Justice for the legally established
periods to address potential liabilities arising from the processing of personal data.
Likewise, the data subject is informed that their data will be retained in accordance with
the legal deadlines applicable in each case, taking into account the type of personal data
processed and the purpose of the processing. When processing is no longer necessary,
the affected data will be blocked so that they are only available upon request from public
authorities and courts that may require them, as well as in anticipation of their need for
the exercise, formulation, or defense of any action or claim that may arise from the activity
carried out.
Once any applicable legal retention period and any actions that may arise from the
relationship have expired, your data will be completely deleted. For more information, see
the data processing section of the general terms and conditions. Data relating to medical
intolerances, allergies, or special mobility needs are deleted upon termination of the
service.
6. What are your rights regarding personal data?
We remind you that, as an interested party, you may exercise your rights to access,
rectification, or erasure, restriction of processing, objection, portability, and object to
automated individual decisions with VIAJAYA. You may revoke your consent if you have
given it for a specific purpose and may change your preferences at any time.
The interested party may exercise their rights by emailing info@viajaya.travel
or at VIAJAYA’s registered office, as indicated above.
The interested party is informed that they may address any type of complaint regarding
personal data protection to the Spanish Data Protection Agency www.aepd.es, the Spanish
Supervisory Authority.